Ability to deliver

Without proven expertise as delivering great business outcomes you might find an IT partner leads you down a track that is detrimental to your Check for references and talk to customers about there experience with the IT provider you consider.

Strange as it may seem, some IT support providers are great at talking about what they do, but struggle to deliver consistent outcomes.

Talk with customers and find out what recent projects have been delivered and how successful they were. This is also a good opportunity to understand something about the technical expertise of the firm.